1. Introduction

These Terms & Conditions (“Terms”) govern the life-coaching services (“Services”) provided by Aldona K Coaching (“Coach”) to the client (“you”). By booking, purchasing, or participating in our Services, you agree to these Terms.

2. Nature of Services

Life coaching is a professional relationship focused on personal growth, mindset, goal-setting, and accountability.

Coaching is not therapy, psychological counselling, medical treatment, or legal/financial advice.

The Coach does not diagnose, treat, or cure any mental or medical condition.

Coaching results vary and cannot be guaranteed.

3. Client Responsibilities

You agree to be honest, open, and willing to engage in the coaching process.

You are responsible for your own decisions, actions, and outcomes.

You acknowledge that coaching does not replace professional mental-health or medical care.

You agree to notify the Coach if you are currently under the care of a mental-health or medical professional.

4. Booking, Sessions & Attendance

Sessions can be held in person, online, or by phone as agreed.

Session length is typically 45 minutes unless otherwise stated.

Late arrivals: Session still ends at the scheduled time.

Cancellations & rescheduling:

Clients must give 24 hours notice to cancel or reschedule.

Late cancellations may incur a full session fee.

No-shows are charged at full price.

5. Fees & Payment Terms

All fees must be paid before the session unless otherwise agreed.

Services must be used within 3 months of purchase

Payments are non-refundable, except where required by law.

Coach reserves the right to change pricing with reasonable notice for future bookings.

6. Confidentiality

All communication and information shared during coaching are treated as confidential.

However, confidentiality may be broken if: there is a risk of harm to yourself or others, disclosure is required by law, or you consent in writing.

Sessions may not be recorded by either party without written consent.

7. Coach’s Right to Terminate Services

The Coach may terminate the coaching relationship at any time if:

the Client is not a good fit for coaching,

the Client is abusive or disrespectful,

the Client violates these Terms, or

the Coach recommends therapy or another professional service instead.

Unused prepaid sessions will be refunded at the Coach’s discretion.

8. Liability Disclaimer

You agree that the Coach is not liable for any decisions, actions, losses, or outcomes resulting from the coaching process.

Coaching is provided “as is” without any warranties or guarantees.

You participate in coaching voluntarily and assume full responsibility for your physical, emotional and mental well-being.

9. Intellectual Property

All coaching materials, worksheets, videos, frameworks and content are owned by the Coach and may not be reproduced, shared, or distributed without written permission.

10. Contact Information

For questions about these Terms, please contact:

Business name: Aldona K Coaching
Website: www.aldonakcoaching.co.uk
Email: aldonakcoaching@gmail.com

I am a life coach offering personal development and coaching services.

What personal data I collect

I may collect and process the following data:

  • Name

  • Email address

  • Phone number (if provided)

  • Information shared via contact forms, discovery calls, or coaching sessions

  • Booking details

  • Payment information (processed securely via third-party providers)

  • Email marketing preferences

  • IP address and website usage data (via cookies)

Why I collect your data

Your data is collected for the following purposes:

  • To respond to enquiries

  • To provide life coaching services

  • To schedule and manage sessions

  • To process payments

  • To send emails or newsletters

  • To improve website performance and user experience

Legal basis for processing (GDPR)

I process your data under the following lawful bases:

  • Consent – when you opt in via forms or email sign-ups

  • Contract – to deliver coaching services you have booked

  • Legal obligation – for accounting or tax purposes

  • Legitimate interests – to operate and improve my business

How your data is stored

Your data is stored securely using trusted platforms such as:

  • Email providers

  • Booking systems (acuity scheduling)

  • Payment processors (Stripe, PayPal)

  • Email marketing platforms

I only share data with providers necessary to deliver my services.

Data retention

I keep personal data only for as long as necessary:

  • Enquiry data: up to 12 months

  • Client records: up to 7 years (for legal/accounting reasons)

  • Marketing data: until you unsubscribe or request deletion

Your GDPR rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

Confidentiality & coaching disclaimer

All information shared during coaching is treated as confidential.
Life coaching is not therapy or medical treatment and does not replace professional healthcare or mental health support.

Cookies

This website uses cookies to analyse traffic and improve user experience. You can manage or withdraw consent via the cookie banner.

Contact

If you have any questions about this Privacy Policy or your data, contact: aldonakcoaching.com

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